| THE BUSINESS PROCESS |
Impart functional and business knowledge of the various modules covered
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| TECHNICAL PARAMETERISATION |
Design and implement a CRM application by setting the various Coheris CRM screen parameters
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| ADVANCED PARAMETER SETTING |
Learn to use the various technical utilities for integrating Coheris CRM into the client's information system
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| THE E-MAIL MODULE |
Process incoming forms to automate input of business project information
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| THE EXPERT SCRIPT MODULE |
Design and implement business scripts to respond to user requirements
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ARCHITECTURE & INSTALLATION
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Become an expert on the technical architecture and learn how to install the various Coheris CRM "For the Web" components
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| REPORTING |
Design and produce reports for different company management teams |
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| FUSION |
Design and set up document templates for application users |
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| THE QUESTION / ANSWER SCRIPT |
Design and implement Question / Answer business scripts to respond to user requirements |
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| OPERATIONAL MARKETING |
Design and monitor a marketing campaign |
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| OPERATIONAL MARKETING - FAQ |
Design and publish the contents of a Coheris CRM FAQ |
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